Terms of Service.

Refund Policy

 At GutPup, we offer a 30-day return policy. This means you have 30 days after receiving your GutPup item to request a return, should you need it.

To initiate a return, please reach out to us at info@gutpup.com. Note that all returns should be sent to this address: PO BOX 2582, Sanford, FL 32771.

Upon accepting your return, we'll provide you with a return shipping label and detailed instructions on how and where to send your package. Remember, items returned without a prior request will not be accepted.

For any questions about returns, feel free to contact us at info@gutpup.com.

Damages and Issues Upon receiving your order, please inspect it right away. If you find any defects, damage, or if the item is incorrect, contact us immediately at info@gutpup.com so we can assess the situation and rectify it.

Refunds will be processed to your original payment method within 10 business days. Note that your bank or credit card company may need additional time to process and post the refund. If you haven't received your refund after 15 business days of approval, please contact us at info@gutpup.com.

  

Shipping Policy

Free Shipping on All Orders at GutPup.

At GutPup, we are delighted to offer free shipping on all orders, making your shopping experience even more enjoyable. Here's what you can expect from our shipping policy:

  1. Free Shipping: We provide free standard shipping on every order, with no minimum purchase required.

  2. Order Processing: Orders are typically processed within 1-2 business days. Once processed, you will receive a confirmation email with your order details.

  3. Delivery Times: Depending on your location, delivery times may vary. Generally, you can expect to receive your order within 3-7 business days after it has been processed.

  4. Shipping Carrier: We use reliable shipping carriers to ensure your order arrives safely and on time. The carrier used for your order will depend on the delivery location.

  5. Tracking Your Order: Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number. This allows you to monitor the progress of your delivery.

  6. Shipping Restrictions: Currently, we ship only within the United States of America.

  7. Customer Support: If you have any questions regarding your order or shipping, please contact our customer support team at info@gutpup.com we are here to assist you!

 

Thank you for choosing Gutpup. We look forward to serving you and ensuring a smooth, hassle-free shipping experience.